TERMS OF SERVICE — REISELA.COM
Last Updated: February 25, 2026
PLEASE READ THESE TERMS CAREFULLY — THEY AFFECT YOUR LEGAL RIGHTS.
These Terms of Service (“Terms”) govern your access to and use of Reisela.com (the “Site”) and any purchases, deliveries, or other services provided by SRILV, LLC d/b/a Reisela Floral (“Reisela,” “we,” “us,” “our,” or the “Services”). By accessing or using the Site, or by placing an order, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the Site or Services.
Our Services are offered only for orders intended for delivery within the State of Nevada. We may refuse, cancel, or limit orders we believe are outside our service area or otherwise inconsistent with these Terms.
You represent and warrant that you are at least eighteen (18) years old and have the legal capacity to enter into these Terms. You also represent that your use of the Site and Services complies with applicable law.
(a) Orders. When you place an order, you are making an offer to purchase the selected products (“Products”). We may accept or reject orders in our discretion, including due to availability, address constraints, suspected fraud, or errors.
(b) Pricing. Prices, fees (including delivery fees), and availability may change at any time.
(c) Sales Taxes. All prices quoted are exclusive of sales taxes, which will be added at checkout where applicable based on the delivery location and applicable law.
(d) Payment. You authorize us (and our payment processors) to charge the payment method you provide for your order total, including applicable taxes, fees, and any authorized adjustments described in these Terms.
(a) Natural Variation. Flowers and plants are natural products. You understand and agree that color, size, bloom stage, fragrance, and overall appearance vary. Seasonal availability, weather, and handling may affect appearance.
(b) Photos Are Illustrative. Product photos are examples only and may not reflect the exact arrangement delivered.
(c) Substitutions. Flowers are seasonal and subject to availability. We may substitute stems, colors, containers, or other components with items of equal or greater value and a similar style, unless you select a “no substitutions” option (if available). If “no substitutions” is selected, we may need to cancel the order or contact you.
(d) Aesthetics. Arrangement style and design are at our discretion within the general product description (including substitutions and natural variation). Minor imperfections are normal for fresh product.
(a) All Sales Final. ALL SALES ARE FINAL. Due to the perishable nature of flowers and plants, we do not accept returns or exchanges.
(b) No Guarantee of Lifespan. We do not guarantee flower or plant lifespan, bloom duration, fragrance, or continued freshness after delivery. Care instructions may be provided as a courtesy; outcomes vary by environment and recipient care.
(c) Limited Remedies for Material Fulfillment Errors. If we delivered the wrong item (materially different from the product ordered) or failed to deliver, you must notify us promptly at the contact address below with your order number and relevant details (and photos if applicable). If we determine, in our sole discretion, that a material fulfillment error occurred, our obligation will be limited to a reasonable remedy such as replacement (if feasible) or store credit. Cash refunds are not guaranteed and will be issued only if we decide they are appropriate and permitted by law.
(a) Delivery Details. You are responsible for providing accurate delivery information, including the recipient’s name, address, and (when requested) phone number and delivery instructions.
(b) Delivery Attempt. If the recipient is unavailable, we may (where reasonable) leave the arrangement in a safe location, deliver to a front desk/reception, or contact the recipient using the provided number. You authorize us to take reasonable steps to complete delivery.
(c) Incorrect Address / Redelivery. If delivery fails due to incorrect or incomplete information you provide, you may be responsible for additional fees, and the order may be treated as completed due to perishability.
(d) Risk of Loss. Risk of loss transfers upon delivery, including delivery to a building’s front desk/reception or a safe location when applicable.
(a) Written Notice Required Before Purchase. If you have concerns about allergies, sensitivities, toxicity to pets/children, specific flower avoidance, or any other safety-related or special handling request, you must email those concerns to us BEFORE placing your order (“Safety Notes”).
(b) Notes Must Be In Writing. We will only consider Safety Notes provided in writing by email prior to purchase. Notes provided at the door, by phone, in delivery instructions, or after purchase may not be implemented.
(c) Best-Attempt Only; No Guarantee. Even if you provide Safety Notes in advance, we will make a best-attempt to accommodate them, but we do not guarantee compliance. Cross-exposure may occur (including from shared storage, tools, handling, delivery environments, or substitutions), and we cannot guarantee an allergen-free or pet/child-safe arrangement.
(d) Customer Responsibility. You are solely responsible for determining whether an arrangement is suitable for the recipient’s environment, including the presence of pets, children, allergies, or sensitivities.
If you provide a gift message, recipient contact information, or delivery instructions, you represent you have the right to share that information and you grant us permission to use it to fulfill the order. You are responsible for the content of any messages you submit.
As a condition of using the Site, you agree not to:
(a) User Content. If you submit reviews, photos, comments, or other materials (“Content”), you retain ownership of your Content, but you grant Reisela a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, reproduce, distribute, display, perform, and create derivative works from that Content in connection with operating, improving, and marketing the Site and Services.
(b) Your Responsibilities. You represent that your Content does not infringe or violate any third-party rights and does not include unlawful, defamatory, or harmful material.
(c) Feedback. Any suggestions or feedback you provide may be used by Reisela without obligation or compensation to you.
The Site and all associated content, designs, text, graphics, logos, and software are owned by Reisela or its licensors and are protected by intellectual property laws. Subject to these Terms, Reisela grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use.
The Site may contain links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and may be subject to their terms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” REISELA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING: (a) WE DO NOT GUARANTEE THE LIFESPAN, FRESHNESS, BLOOM DURATION, OR AESTHETICS OF FLOWERS OR PLANTS; (b) WE DO NOT GUARANTEE THAT PRODUCTS WILL BE FREE OF ALLERGENS OR SAFE FOR PETS/CHILDREN; AND (c) SUBSTITUTIONS AND NATURAL VARIATION MAY OCCUR.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) REISELA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE, SERVICES, OR PRODUCTS.
(b) REISELA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, SERVICES, OR PRODUCTS WILL NOT EXCEED THE GREATER OF (i) $100 OR (ii) THE AMOUNT YOU PAID TO REISELA FOR THE ORDER GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless Reisela and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Content.
We may suspend or terminate your access to the Site at any time, with or without notice, for any reason (including suspected fraud or misuse) or no reason. We may modify, suspend, or discontinue the Site or any feature at any time without liability.
(a) Informal Resolution. Before starting arbitration, you agree to contact us and attempt to resolve the dispute informally by emailing the contact address below with the subject line “Notice of Dispute” and a description of your claim.
(b) Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, Services, or Products will be resolved exclusively through binding arbitration administered by JAMS (or another established arbitration provider if JAMS is unavailable), under its applicable rules. Unless the parties agree otherwise, arbitration will take place in Las Vegas, Nevada, and will be conducted in English.
(c) Class Action Waiver. You and Reisela agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative action or proceeding.
(d) No Court Actions. To the maximum extent permitted by law, you and Reisela waive the right to a trial by judge or jury and agree that arbitration is the exclusive forum for resolving disputes (except where a waiver is prohibited by law).
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws principles. To the extent any dispute is found not subject to arbitration, you and Reisela consent to the personal and exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.
We may update these Terms from time to time by posting an updated version on the Site and updating the “Last Updated” date. Changes apply prospectively from the date posted. Your continued use of the Site or Services after changes become effective constitutes acceptance of the updated Terms.
These Terms (together with the Privacy Policy and any additional terms presented at checkout or for specific features) are the entire agreement between you and Reisela regarding the Site and Services. If any provision is held unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or asset sale.
Reisela Floral
shayna@reisela.com
Mailing Address: 9107 W Russel Road, Suite 100, Las Vegas, NV 89148